An agency of the Texas Health and Human Services System.
Vision: A Healthy Texas
Mission: To improve health and well-being in Texas
Texas Department of State Health Services Compact with Texans
The Compact with Texans describes the department’s services, principles, and the process for filing complaints and requesting information. For the purposes of this document, “customers” are defined as: clients, family members, advocates, taxpayers, public officials, service providers, community based organizations, media, other agency representatives, and other interested parties.
Texans have access to effectively delivered public health, medical care, mental health and substance abuse services and all Texans live and work in safe, healthy communities.
The Texas Department of State Health Services (DSHS) promotes optimal health for individuals and communities while providing effective health, mental health and substance abuse services to Texans.
DSHS serves the health needs of Texans in a number of ways:
FOR MORE INFORMATION ON DSHS SERVICES CONTACT
Toll Free 1-888-963-7111 or 512-776-7111
E-mail Customer Service
Call 211 for information on health services in your local area
As a Texas Health and Human Services department, we commit to providing high quality services in a professional and ethical manner. In order to do so, we will:
Texans can expect to receive high quality services from all Texas Health and Human Services departments. To meet this expectation, we will:
To file a complaint or inquiry, first contact the DSHS office or program directly involved with the issue about which you are concerned.
Complaints regarding a state mental health facility
Complaints regarding a substance abuse service, licensed substance abuse facility or LCDC professional licensure
Information to provide when filing a complaint:
Complaints may be anonymous. However, it is of assistance for the Department to know who you are and how you may be reached if more information is needed.
Customer complaints and requests for information are immediately assessed and prioritized. Most requests for information are responded to immediately. If there is a delay in responding, you will receive an interim response explaining the delay and information on when to expect a response. Complaints are generally resolved within 14 business days of the initiation of the investigation. In the case of facilities and agencies licensed by DSHS, you may request a copy of the investigation.
If DSHS program staff are unable to resolve your concern or our customer service standards or principles are not part of your experience, please contact:
If you have problems or complaints about a state health and human service agency or program that are not resolved to your satisfaction, contact the Office of the Ombudsman. Office of the Ombudsman refers and responds to calls and correspondence, and works closely with health and human services departments' leadership, management and program staff.
HHSC Office of the Ombudsman
Phone Toll-free: 1-877-787-8999
Reporting Waste, Abuse and Fraud
HHSC, Office of Inspector General (OIG) is responsible for investigation of waste, abuse and fraud in health and human services programs. OIG provides oversight of HHS activities, providers, and recipients through compliance and enforcement activities designed to identify and reduce waste, abuse, or fraud; and improve efficiency and effectiveness within the HHS system.
To learn more about the types of waste, abuse and fraud that the Inspector General investigates please visit: Understanding Waste, Abuse and Fraud.
To report waste, abuse or fraud, please call toll-free, 1-800-436-6184, or use the online reporting form found on the OIG Report Fraud page.
Primary Care Facility
South Texas Health Care System (STHCS)
Inpatient Tuberculosis Treatment Facility
Texas Center for Infectious Disease (TCID)