How to File a Complaint - Medical Device Manufacturers and Distributors

Submit Complaints in Writing

Email Drugs and Medical Devices Unit Complaints

You may write to:
Drugs and Medical Devices Unit MC 1987
Texas Department of State Health Services
P. O. Box 149347
Austin, TX 78714-9347

Toll-Free Complaint and Inquiry Line (Voice Mail Only)

To report complaints or for inquiries, leave your name, phone number, and complaint or question on this voicemail-operated help line and your call will be returned by a staff member from the appropriate program area.

888-839-6676

Submit Complaints by Phone

To submit a complaint by phone, call 512-834-6755.
The Drugs and Medical Devices Unit is available from 8 a.m. to 5 p.m. Monday-Friday to receive complaints.