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Frequently Asked Questions


Question 1: Does the State have a specified APL and HCL file retention period for vendors?

Response: The State retains a copy of all APL and HCL files for a period of 3 years. Vendors are not required to archive APL and HCL files but may want to keep copies for research purposes.

Question 2: How do I apply to become an authorized WIC EBT grocer?

Response: Contact Vendor Operations at WICVendorRelations@dshs.state.tx.us

Question 3: How do I apply to become an authorized WIC EBT system reseller?

Response: Send an e-mail to WICEBTSUPPORT@dshs.state.tx.us with your contact information and the system you are marketing. A member of the certification team will contact you to discuss the process.

Question 4:  Who are the authorized WIC EBT system resellers for Texas?

Response:  A current list of dealers, distributors and resellers of WIC certified ECR systems is available on the WIC EBT Certified ECR Systems page.

Question 5: Is training required before a grocer is authorized to accept the WIC EBT card?

Response:  WIC EBT grocer training requirements are available in the document Policy No. WV:08.0 WIC Vendor Training.

Question 6: What are the current Message Reason Codes?

Response:  Send an email to wicebtsupport@dshs.state.tx.us to request a copy of the message reason codes.

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Last updated July 29, 2015